Routines written down before the person holding them leaves

Start with the artefact, because the artefact is the thing being bought. Below is one sheet lifted from a shop file.

Six lines. The trigger comes first, so whoever picks the sheet up knows when it applies. The exception sits above the holder line, because the exception is the line people forget to write. Nothing on the sheet is advice.

PROCEDURE 04 · CASHING UP, FRI
TRIGGER   till closed, door locked
STEP 1    print the Z read, staple
STEP 2    count the float out back
EXCEPT    short: write the amount
HELD BY   closing shift, counter

The sheet types itself out once, on arrival. Ask your browser to reduce motion and all six lines are present from the start.

Six documents sit behind this front sheet. Each answers a question an owner asks before agreeing to the work.

• R1

  How a review runs

  Week by week: what is watched, what is asked, what lands at the end.

• P2

  What a written procedure looks like

  One specimen sheet taken apart, line by line, including the lines left off it.

• S3

  Comparing suppliers and contracts

  What is copied off the contract, what is left alone, and the notice-date sheet.

• H4

  Surviving a staff change

  Finding the routines one person holds, and what goes in their place.

• E5

  How an engagement is set up

  Scope, the access needed, confidentiality, and how the work ends.

• L6

  What this site records

  The short answer is almost nothing. The sheet lists it anyway.

A review produces paper, not a verdict. At the end you hold a set of sheets like the one above, one sheet to a routine, and a single-page list naming who holds each sheet.

The sheets use your words. If the back room is called the back room, the sheet says back room. Renaming rooms and jobs is how a procedure stops being read.

Three things are deliberately absent. No scoring of staff, no comparison against other businesses, and no recommendation you did not ask for. Where a routine already works, the sheet records it working and stops.

You sign each sheet off. Until you do it stays a draft, and the word DRAFT sits on the heading line where nobody can miss it.

This is how the file is laid out, and how this page is laid out. The left column names a routine. The right column names who holds it and which sheet it is written on.

Read down the left and you have the list of routines. Read across one row and you have the risk. A routine with a single name against it is a routine that walks out when that person does.

Before a review, count. The scorer below does the arithmetic in front of you and prints every step of it.

Give it two numbers and then one answer per routine. How many routines you can name. How many of those are written down somewhere a second person could find. Then, for each routine, how many people could run it unaided — one, two, or three and more.

Undocumented equals routines minus written. Exposure equals undocumented plus single-point. The share is exposure divided by routines. A routine can sit in both columns, so the share can pass one hundred per cent; that is the arithmetic being honest, not a fault.

Handover-risk scorer a guide, not an audit

Routines you can name

Of those, written down where a second person could find them

People who could run each routine unaided

With scripting switched off the arithmetic still stands: undocumented = routines − written; exposure = undocumented + single-point; share = exposure ÷ routines. A pencil does it.

A high reading is normal in a business that grew by doing. It is not a judgement on anyone. It is a reading, and the first week of a review is spent on the rows behind it.

Contracts are compared on paper against paper. Term length, notice period, renewal date, what happens on renewal, and what it costs to walk away — each copied from the contract with the clause number beside it.

What comes out is a one-page comparison and a calendar of notice dates. Miss a notice date and the contract renews itself. That is the only part of supplier work with a deadline in it.

Judging value is yours. This office copies the terms accurately and tells you which date falls first. The notice-date sheet works it out in days.

The scope is written before the work starts and it names rooms, days and documents. A review of the counter routines is not a review of the kitchen, and the scope says so in writing.

Access needed is smaller than owners expect. A morning watching the routine happen, the contracts in a folder, and twenty minutes with whoever runs the routine.

The work ends on a handover of the sheets and the list. Nothing continues unless you put it in the scope. The terms sit on the engagement sheet.

The office is in Purley and the company is registered in England & Wales. Sheets written for you are held as files on one machine with one backup, and are returned or deleted when you say so.

Write to advisory@revvdconsultancy.site. Name the routine you are worried about and the room it happens in. That is enough to start a scope note.

This page records nothing about your visit. What the site holds, and what it does not, is set out on its own sheet.